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SERVICE

Our sales and service outlets are located in more than 80 countries around the world, and thousands of service engineers who are proficient in products, skilled in skills, and experience are ready to provide you with meticulous and considerate services at any time!

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boiler supplier

SERVICE

Our sales and service outlets are located in more than 80 countries around the world, and thousands of service engineers who are proficient in products, skilled in skills, and experience are ready to provide you with meticulous and considerate services at any time!

our service

Service

We won't let you or your boiler down.

Whether your business is located in Europe, North America or South East Asia, dabonn's highly qualified service technicians are always at your service - whether by phone, video chat, email or onsite service. You can rely on us to provide you with competent customer assistance -dabonn is here for your boiler throughout the installation, inspection, maintenance and repair process.

Our full service portfolio

Our service department is always ready to help you with preventive maintenance of your boiler. This ensures that it lasts longer in the future and maximizes its functionality every time the boiler is used. We will work together to find solutions to any issues that arise and optimise the value our boilers can add to your operation. Through continuous cooperation, we will provide you with the best boiler solutions and service packages.

  • 24/7 emergency service

    Boilers are critical to your operations so downtime is not an option. We has been providing 24/7 emergency boiler repairs and service to companies worldwide for almost 40 years. Our ability to quickly deploy staff to expertly diagnose and repair your boiler is unmatched. Should your emergency require on-demand boiler equipment or an emergency boiler solution, we can help there too!

  • Remote monitoring

    We know that there are many challenges that you face in your boiler room. A system failure can cost you thousands of dollars. It's stressful. That's why we developed a remote monitoring solution to provide you the backup that you need. With our remote monitoring capabilities, you can have a second set of eyes on your boiler operations all day, every day. We’re here to save you time, money and downtime!

  • Boiler installation

    Complete commercial and industrial boiler installations from the boiler professionals. From engineering, to boiler room installation and testing, we are your commercial boiler installation source. No need to subcontract as We's certified boiler professionals have installed boilers and boiler rooms for more than 30 years. Our expertise will allow for a quick and easy installation.

  • Engineering service

    We has an in-house engineering and drafting department. Led by a licensed professional engineer, our Engineering Department has over 30 years of experience in designing, reverse engineering, and evaluating many types of boilers, steam and hot water power plant systems, fuel piping and pressure vessels. 

  • Boiler repair

    Small repairs can develop into big problems if not handled by an experienced and professional industrial boiler repair company. With us, boiler technicians and engineers, you can rest assured that our job will be done right the first time, every time.

    We have decades of experience connecting assistive devices. Our qualified personnel will provide an impartial assessment of your boiler's health and remaining life and help you with all your industrial boiler repair and replacement needs.

  • Service hotline

    Thanks to the best technical team available, most technical issues can be solved with just a quick call to our friendly service team. You can trust DABONN's exceptional support team to fully understand your device. If possible, please provide your quote number or machine number. If not, we can find it for you.

    To make your request processed as easily and quickly as possible, please have the following information ready:

    - Customer number (i.e. xxxxx)

    - Machine number (i.e. xxx-xxxx)

    You can contact the DABONN Service Department Monday through Sunday, 12:00 a.m. to 12:00 p.m.

    You'll be connected with a service technician who knows your machine inside and out.

    Call now: +86 138 3852 9852

Training

Get the most out of your machine with the right training. Our service technicians usually accompany many projects during the development phase, which means that they become immediately familiar with your application. We want to pass this comprehensive knowledge on to you and your employees. We set up the machine together and finally debug the system. In addition, we also provide training videos.

  • General overhauls of boilers
  • Annual check with issuance official safety certificate
  • Chemical cleaning
  • Smoke tube replacement
  • Boiler shell repair
  • Change of fuelReliability increasing
DABONN offer boiler training
  • Our extensive training courses are aimed at both beginners and experts. dabonn is able to impart product knowledge in a sustainable and professional manner. Experienced instructors provide hands-on training in a fully equipped meeting room as well as next to a hot water boiler, steam boiler or auxiliary engine.

  • DABONN training centers enable you to learn about your boilers in the best conditions and further expand your expertise.

    Book a training now: [email protected]

What we do?

We manufacture high-standard steam boilers, supporting components and supply services that meet the customers' satisfaction. The Company's key policies are to deliver high-quality, energy-saving, environmentally friendly steam boilers with worldclass standards, support renewable energy, continual development,and provide satisfactory services to the customers.

  • Design a sustainable and efficient system.

  • Manufacture robust machines certified by world standards.

  • Transport products with safety procedures.

  • Install on-site with a precise schedule.

  • Deliver a system with complete commissioning and test run.

  • Servicer troubleshooting, spare parts and annual check.

what we do

Did you know?

More than 70 employees worldwide take care of service matters. Of these, over 25 technicians are constantly on the road to commission or service the next machine.

professional knowledge

Professional knowledge

Our service engineers are well trained in the latest technology and as boilers need to be run for a long time, fatigue or damage can often occur. Our customers demand a high degree of flexibility in their design solutions from the very beginning. Many changes can occur during this period, affecting the efficiency of the plant. You can rest assured that we will support you with a customized dabonn solution.

Frequently asked questions

  • How do you get a detailed quote?
    Please tell us your required steam capacity, working pressure or steam temperature, and fuel type. Then our sales engineer will send you a detailed and accurate quotation.
  • What is the shipping date?
    Usually, our company has new stock and we can arrange shipment within 1-3 days. But please contact our seller in advance to confirm.
  • Do you provide installation and training?
    Yes, our company will provide drawings and operation manuals. Our engineers can also provide online technical support.
  • How do you install and debug it?
    When you receive the boiler, we will guide you to prepare for installation. If necessary, our experts will fly to your local area within 72 hours. Experts guide installation and commissioning. But the buyer needs to bear the corresponding costs.
  • What is the service life of your boiler?
    Typically a boiler is designed to last for 20 years, but with proper operation and good maintenance a boiler can last 20-25 years.
frequently asked questions

You can count on us

"No matter where you manufacture, dabonn's highly qualified service technicians are always at your service. In person on site, via our helpline or by email. From the installation, inspection, maintenance and repair of the equipment, you can get professional support."

Davor Rebic, dabonn field technician

Spare and wear parts

Your investment in our boilers will pay off in the long run. dabonn original accessories help you achieve this goal. With components tailored to your product, you can convert energy safely, reliably and efficiently. You can rely on our worldwide logistics network, especially our supply of machinery spare parts with guaranteed quality. When it comes to burners and water treatment equipment, we do not compromise. Therefore, we only use well-known manufacturers such as RIELLO, etc. As we also produce our own sturdy control cabinets, you can also benefit from the fast availability of electronic components.

Need parts? Email us: [email protected]
spare and wear parts